Transparent Policies For
Total Peace Of Mind.

The Customer agrees and acknowledges that the use of the services offered by Drivo is at the sole risk of the Customer. The liability of Drivo is excluded to the fullest extent permitted by applicable law.

Customers can rent a vehicle under the Drivo platform strictly for Tourist & Personal Travel Purposes. Commercial passenger hauling or sub-renting is strictly disallowed.

Drivo operates 24*7 on All Days to support your travel itineraries across Bhubaneswar and Odisha.

All renters must provide authentic identification and driving credentials before vehicle handover:

• Valid Original Driving License: Must be valid for Light Motor Vehicles (LMV) in India.
• Government Photo ID: Aadhaar Card, Passport, or Voter ID issued by government authority.
• Local Residents & Students: Must carry their current Job / College / Institution ID Card as mandatory local address proof.

A 100% refundable security deposit is collected upon vehicle handover for safety & compliance:

• Accepted Payment Modes: Cash, UPI (PhonePe, Google Pay, Paytm), Debit/Credit Cards, or Net Banking during pickup.
• Refund Mode: Security money will be refunded in the original mode of payment used by the customer.
• Refund Processing: In case of any violation, damage, or toll adjustments, the net balance will be refunded/adjusted within 24 Hours from the drop time to the customer's verified bank account / PhonePe / Paytm.

• Unlimited Kilometers: Offered to customers on all standard/normal range vehicles for bookings of 24 Hours and above.
• 12 Hours Bookings: Standard vehicles rented for 12 hours have a limit of 250 Kms.
• Premium Range Vehicles: Limited to 180 Kms / 24 Hours. Extra distance is charged at Rs. 30/km.
• Outside Odisha Travel: Customers must inform Drivo in advance if planning to travel outside the Odisha State Border prior to booking. Outside-state travel is restricted up to 500 Kms (One Side) from the pickup location.

For your personal safety and regulatory compliance, all Drivo vehicles are monitored via telematics with a speed threshold of 80 km/Hour:

Customers are strictly prohibited from using the vehicle for the following activities (Penalty Rs. 5,000/-):

• Carrying arms, ammunition, fireworks, banned drugs, or pets.
• Commercial operations, including goods carriage, product demonstrations, product sales, or operating as a taxi/cab.
• Speed races, rallies, off-road stunts, towing, pushing, or wedding processions.
• Driving under the influence of alcohol, drugs, or intoxicating substances.
• Commission of any illegal, unlawful, or unauthorized activity.
• Unauthorized Drivers: Only the verified renter is permitted to drive. Sub-letting or allowing third parties to drive will forfeit the entire security deposit, and any damages will be recovered directly from the renter.
• Smoking & Alcohol: Smoking, drinking, and drug consumption are strictly prohibited inside the car. Violation penalty is Rs. 2,000/-.
• Cleanliness: If the vehicle is returned in an excessively soiled condition, a Rs. 300/- professional washing fee applies.

• Deductible Limits: The renter is responsible for minor repair/damage charges up to Rs. 25,000/- for normal vehicles and up to Rs. 75,000/- for premium vehicles.
• Insurance Claims: Insurance claims apply for damages exceeding Rs. 25,000/- (normal) and Rs. 75,000/- (premium). Any excess cost beyond the approved claim amount is payable by the renter.
• Mechanical Breakdowns: If any mechanical fault occurs during travel through normal wear and tear, Drivo will provide alternate vehicle arrangements at no extra cost.
• Roadside Assistance: Drivo provides prompt 24x7 roadside assistance. If roadside support is necessitated due to a user breach of terms, standard recovery costs may be charged.

If a customer exceeds the scheduled drop-off time without informing Drivo at least 6 Hours prior to expiry, an unauthorized extension fine of Rs. 500/- will apply, in addition to the standard hourly charge of Rs. 200/Hour.

All booking extensions are strictly subject to vehicle availability and prior confirmation from our dispatch desk.

• Cancellation Refund: In case of voluntary booking cancellation, 25% of the total rental amount is refunded.
• Vehicle Rescheduling / Swiping: A deductible fee of Rs. 500/- applies when changing or swiping to another vehicle model.
• No-Show Rule: If the vehicle is not picked up within 6 Hours of the scheduled pickup time without prior notice, the booking is treated as Cancelled and no refund is payable.
• Refund Processing Timeline: Approved cancellation refunds are credited back to the customer's original payment source within 7 Working Days.

• Same Level Fuel Policy: The vehicle must be returned with the same fuel level as recorded at pickup. If returned with less fuel, exact refueling charges will be billed. Excessive fuel returned is at the customer's discretion and is non-reimbursable.
• GPS Tracking: All vehicles registered under Drivo are continuously tracked by advanced telematics and GPS for passenger security and fleet safety.
• Termination Clause: Drivo reserves the right to terminate any active booking without prior notice in the event of reckless driving, safety violations, or breach of terms.